Terms & Conditions
Effective Date: July 1, 2025
- Overview
These Terms and Conditions govern your use of this website (theceo.life) and any of its products, services, or content. By accessing or using the site, you agree to comply with and be bound by these terms.
- Use of the Site
You must be at least 18 years old to use this site or purchase any products or services. By using the site, you represent and warrant that you meet this requirement.
- Intellectual Property
All content on this site—including branding, text, graphics, videos, and downloads—is the intellectual property of T. Renee’ Smith and may not be reproduced or distributed without written permission.
- Programs and Digital Products
Access to any coaching programs, downloads, digital courses, or membership areas is for your personal use only. Sharing login credentials, redistributing materials, or using them for commercial purposes is strictly prohibited.
- Payments & Refunds
Digital Products & Courses
All digital products, downloads, and courses are delivered immediately upon purchase and include proprietary content. To ensure customer satisfaction, we offer a 7-day refund window from the date of purchase. If you're not satisfied with your digital product and have accessed less than 20% of the content, please contact us at [email protected] within 7 days for assistance. After 7 days, all sales are final.
Physical Products (Books, Apparel, Merchandise)
We only accept returns for physical products (e.g., books, mugs, apparel) that arrive damaged or defective. Requests must be made within 14 days of delivery and must include photo evidence of the issue. To request an exchange or store credit, please email a photo of the damaged item to [email protected] with your order number and a brief description. We’ll gladly replace the item or offer a store credit once your request is reviewed.
Coaching Programs & Live Events
Due to the nature of coaching programs and live events, no refunds are offered once your enrollment is confirmed. However, if you are unable to attend your scheduled program, you have two options:
- Transfer Your Ticket – You may transfer your spot to another qualified participant by notifying us at [email protected] at least 7 days before the program begins.
- Request a Program Credit – You may request a one-time credit to use toward a future session of the same program within 12 months. Requests must be made before the original program start date.
Memberships
Memberships are billed on a recurring basis and may be canceled at any time. Cancellation will stop future billing, but no refunds are provided for prior charges or partial months. You are responsible for canceling your membership before your next billing cycle if you no longer wish to continue.
We’re committed to your growth and want to make sure you receive the full value of your investment—whether now or in the future.
- Third-Party Links
This site may contain links to third-party websites (e.g., Shopify store, affiliate products). We are not responsible for the content, terms, or privacy practices of these sites.
- Limitation of Liability
We are not liable for any direct or indirect damages arising from your use of the site, participation in our programs, or reliance on our content. You agree to use your own judgment and seek professional advice where necessary.
- Coaching Disclaimer
Our coaching services are not a substitute for medical, financial, or legal advice. We do not guarantee specific results. Your transformation depends on your commitment, effort, and willingness to engage with the process.
- Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of the site constitutes acceptance of the new terms.
- Contact Us
Questions? Email us at [email protected].