Terms & Conditions
Effective Date: July 1, 2025
- Overview
These Terms and Conditions govern your use of this website (theceo.life) and any of its products, services, or content. By accessing or using the site, you agree to comply with and be bound by these terms.
- Use of the Site
You must be at least 18 years old to use this site or purchase any products or services. By using the site, you represent and warrant that you meet this requirement.
- Intellectual Property
All content on this site—including branding, text, graphics, videos, and downloads—is the intellectual property of T. Renee’ Smith and may not be reproduced or distributed without written permission.
- Programs and Digital Products
Access to any coaching programs, downloads, digital courses, or membership areas is for your personal use only. Sharing login credentials, redistributing materials, or using them for commercial purposes is strictly prohibited.
- Payments & Refunds
Digital Products & Courses
All digital products, downloads, and courses are delivered immediately upon purchase and include proprietary content. To ensure customer satisfaction, we offer a 7-day refund window from the date of purchase. If you're not satisfied with your digital product and have accessed less than 20% of the content, please contact us at [email protected] within 7 days for assistance. After 7 days, all sales are final.
Physical Products (Books, Apparel, Merchandise)
We only accept returns for physical products (e.g., books, mugs, apparel) that arrive damaged or defective. Requests must be made within 14 days of delivery and must include photo evidence of the issue. To request an exchange or store credit, please email a photo of the damaged item to [email protected] with your order number and a brief description. We’ll gladly replace the item or offer a store credit once your request is reviewed.
Coaching Programs & Live Events
Due to the nature of coaching programs and live events, no refunds are offered once your enrollment is confirmed. However, if you are unable to attend your scheduled program, you have two options:
- Transfer Your Ticket – You may transfer your spot to another qualified participant by notifying us at [email protected] at least 7 days before the program begins.
- Request a Program Credit – You may request a one-time credit to use toward a future session of the same program within 12 months. Requests must be made before the original program start date.
Memberships
Memberships are billed on a recurring basis and may be canceled at any time. Cancellation will stop future billing, but no refunds are provided for prior charges or partial months. You are responsible for canceling your membership before your next billing cycle if you no longer wish to continue.
We’re committed to your growth and want to make sure you receive the full value of your investment—whether now or in the future.
- Third-Party Links
This site may contain links to third-party websites (e.g., Shopify store, affiliate products). We are not responsible for the content, terms, or privacy practices of these sites.
- Limitation of Liability
We are not liable for any direct or indirect damages arising from your use of the site, participation in our programs, or reliance on our content. You agree to use your own judgment and seek professional advice where necessary.
- Coaching Disclaimer
Our coaching services are not a substitute for medical, financial, or legal advice. We do not guarantee specific results. Your transformation depends on your commitment, effort, and willingness to engage with the process.
- Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of the site constitutes acceptance of the new terms.
- Contact Us
Questions? Email us at [email protected].
Privacy Policy
Effective Date: July 1, 2025
- Overview
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our brand.
- Information We Collect
- Name and email address (for newsletters, quizzes, or contact forms)
- Billing and shipping information (for purchases)
- Quiz responses (used for personalized content or program recommendations)
- IP address and browser data (for analytics and site improvements)
- How We Use Your Information
- To deliver content, services, or digital products
- To send newsletters, marketing emails, or promotional offers (with your consent)
- To process payments via secure third-party platforms
- To improve our website and user experience
- How We Protect Your Data
We implement security measures to protect your information. Your data is only accessible to authorized team members and is never sold to third parties.
- Cookies
This site uses cookies to personalize content and analyze traffic. You can adjust your browser settings to disable cookies if preferred.
- Email Marketing
If you opt in to receive emails from us, you may unsubscribe at any time using the link at the bottom of our messages.
- Third-Party Services
We use services like Shopify, Stripe, Google Analytics, and Kajabi. These services have their own privacy policies, which we encourage you to review.
- Children’s Privacy
We do not knowingly collect data from anyone under 18.
- Your Rights
You have the right to request access to, correct, or delete your personal data. Email [email protected] for requests.
- Changes to This Policy
We may update this Privacy Policy occasionally. Your continued use of the site means you accept any updated terms.
- Contact Us
Questions about this policy? Email [email protected].
Disclaimer
Effective Date: July 1, 2025
The information provided by T. Renee’ Smith and her affiliated brands—She Leads & She Loves™, The CEO Life®, and High Performance With Humanity™—is intended for educational and informational purposes only.
While we are passionate about supporting your personal growth, business development, and leadership transformation, we do not guarantee specific results. Your success depends on your commitment, capacity, timing, and willingness to do the work.
None of the content, coaching, programs, or materials on this site or in our offerings are meant to be a substitute for advice from licensed professionals, including but not limited to mental health providers, physicians, accountants, attorneys, or financial advisors. Please seek professional guidance for any decisions regarding your physical health, mental wellness, finances, or legal obligations.
By using this site, participating in our programs, or consuming any of our content, you acknowledge and accept full responsibility for your actions and outcomes. We are not liable for any direct or indirect damages that may result from your engagement with our materials.
If you have any questions about this disclaimer, please contact us at [email protected].
Accessibility Statement
Effective Date: July 1, 2025
- Renee’ Smith is committed to ensuring that all visitors to our website—including those with disabilities—have equal access to information, services, and resources.
We aim to make our site as accessible as possible by following the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously improving the site experience for users of all abilities.
Here are some of the measures we take:
- Use of legible fonts and high-contrast colors for easier readability
- Alternative text descriptions for images
- Keyboard-friendly navigation
- Responsive design for mobile and screen readers
- Clear structure with headings, links, and labels
If you experience any difficulty accessing any part of our website or content, please don’t hesitate to reach out to us. We welcome feedback and are committed to making adjustments wherever reasonably possible.
📩 Contact Us: [email protected]
📍 Subject Line: Website Accessibility Assistance
Your experience matters to us, and we’re committed to creating a digital space that reflects inclusion, care, and respect for all.